Make exception requests for missed open enrollments

League usually can't reopen the enrollment experience for employees who miss the open enrollment deadline. We enroll these employees in the default plan options.

Sometimes there are extenuating circumstances. HR Admins or employees may request an exception to reopen enrollment.

How do employees or HR Admins request an exception?

Your employees can contact League's Customer Care team for help with exception requests. Learn more about how to contact the Member Support team.

The following is League’s process for handling exception requests for employees:

If...	Then...
The employee or HR Admin contacts League's Customer Care team for help	The Customer Care team does an initial evaluation of the request to determine if it is reasonable.
The Customer Care team determines the request is unreasonable	The team lets the employee know we can't grant the exception.
The Customer Care team determines the request is reasonable	The team escalates the request to an HR Admin for approval. Some examples of reasonable requests are: The employee can’t complete a task because of extenuating circumstances. There was a League platform issue requiring technical support. An employee previously received misinformation from the Customer Care team. Note: The above are examples. We will handle each request on a case-by-case basis.
An HR Admin approves the request	The Customer Care team grants an exception. League resets the employee’s benefits in the app and extends the Enrollment End Date. The employee can reenroll for benefits and resubmit their elections. League makes the benefits available to the employee after the Enrollment End Date.
An HR Admin doesn’t approve the request	The Customer Care team lets the employee know we can't grant an exception.