There can be a variety of reasons why a portion of your employee is not showing on your invoice. If you cannot find the reason below, please reach out to billing@league.com!
Subscription Fees
Subscription fees are charged for each active employee, at an amount set during your agreement with League. Since subscription fees are billed forward, if the employee was added after the first day of the month when your invoice is generated, then you will not see subscription fee charges for the new employee reflected in this month’s invoice. You can expect to see subscription fee charges for the new employee in next month’s invoice.
Prepayments (for employers with Spending Accounts)
Prepayments are charged for each employee with an active spending account allocation at the beginning of the current month. Since prepayments are billed forward, if the employee has not completed their enrolment with League until after the first day of the month when your invoice is generated, then you will not be charged for the employee's prepayment for this month’s invoice. You can expect to see prepayment charges for the new employee in next month’s invoice.
Insurance Premiums (for employers with Insured Products)
RBC Insurance
RBC reconciles changes to your insurance plan on the 10th of each month, in order to generate the invoice for that month. League then consolidates your RBC insurance premium charges with your League expenses into your single monthly League invoice. Therefore, if an employee is added after RBC's reconciliation date, the employee will be insured from the date they are added, but you will not see charges for the employee’s insurance premiums on the following month's League invoice. The added employee will be reconciled in the subsequent month, so you can expect to see a charge as an invoice adjustment to the added employee’s insurance premiums in the subsequent month’s invoice.
Example: If you add a new employee to your plan on April 17th, you will not see charges for the employee’s insurance premiums in your April invoice (issued in early May). In your May invoice (issued in early June), however, you will start to see your employee's insurance premiums, along with an adjustment charge for the employee's April insurance premiums not charged in the April invoice.
Example #2: If you add a new employee to your plan on April 7th, in time for RBC to reconcile plan changes on April 10th, you will see the charges as expected for the employee’s insurance premiums in your April invoice (issued in early May) and every invoice moving forward.
GWL/Manulife Insurance
GWL/Manulife reconciles changes to your insurance plan on the third week of each month, in order to generate the next month's invoice. League then consolidates your GWL/Manulife insurance premium charges with your League expenses into your single monthly League invoice. GWL/Manulife bills League forward for insurance premiums, and in turn, League bills employers historically for the same month. As a result, insurance premiums from the April GWL/Manulife invoice for League Inc. (issued at end of March) will appear in your April League invoice (issued in early May).
Therefore, if an employee is added after GWL/Manulife's reconciliation date, you will not see charges for the employee’s insurance premiums on the following month's League invoice. The added employee will be reconciled in the subsequent month, so you can expect to see a charge as an invoice adjustment to the added employee’s insurance premiums in the subsequent month’s invoice.
Example: If you add a new employee to your plan on March 27th, the employee will be insured as of March 27th, but you will not see charges for the employee’s insurance premiums in either your March invoice (issued in early April) or your April invoice (issued in early May). In your May invoice (issued in early June), however, you will start to see your employee's insurance premiums, along with an adjustment charge for the employee's April insurance premiums not charged in the April invoice.
Example #2: If you add a new employee to your plan on March 10th, in time for GWL/Manulife to reconcile plan changes in the third week of March, you will see the charges as expected for the employee’s insurance premiums in your April invoice (issued in early May) and every invoice moving forward. You still, however, won't see insurance premiums for the added employee in your March invoice (issued in early April).