If you have never submitted a claim against your RBC Group Insurance policy, and you have received your RBC Group Benefits wallet card in the League app's "Wallet" tab, please see the following article first to create an account with RBC's Group Benefits Portal:
Checking for RBC Insurance coverage
To check if your employer has RBC Insurance benefits through League, please navigate to the "Wallet" tab. This tab can be found at the bottom of your screen in the League app, or the left side of your screen on the League website. You should see a stack of benefit cards, each of which can be expanded by tapping/clicking on the card. If you have RBC Insurance coverage, you will be able to see one or more benefit cards that contain an RBC insurance logo:
For further information on your RBC Insurance policy, please refer to your RBC Group Benefits booklet. This can be found in the League app by selecting an RBC Insurance benefit card, tapping “More Actions”, and finally tapping “Full Coverage booklet”. You can also access your booklet by contacting your employer or by contacting League in the app’s "Chat" tab or at firstname.lastname@example.org.
When to submit claims to RBC Insurance
RBC Insurance is your primary insurance provider through your League benefits, so all eligible claims must be submitted to RBC Insurance first. Once they have adjudicated your claim or made a payment for an eligible item/service, you can "coordinate benefits" by submitting remaining expenses to any other insurance providers (such as your spouse's insurance coverage). If you have a supplementary benefit with League, such as a Health or Lifestyle Spending Account, please note that claims should only be submitted to League after all other forms of insurance have been exhausted.
If you have RBC Insurance coverage, you should have one or more of the following benefit cards in your Wallet:
Drug: Prescription drug expenses should be directly paid by RBC Insurance at the pharmacy counter, by showing the pharmacist your electronic drug card. If you weren't able to pay directly, submit the claim to RBC Insurance directly.
Dental: Dental expenses may be directly paid by RBC Insurance at the dental reception, by showing your electronic dental card. If you weren't able to pay directly, submit the claim to RBC Insurance directly.
Health & Paramedical Services: These expenses cannot be paid directly by RBC Insurance. Please pay out-of-pocket, and submit the claim to RBC Insurance.
Medical Services & Supplies: These expenses cannot be paid directly by RBC Insurance. Please pay out-of-pocket, and submit the claim to RBC Insurance.
For all other claims, go to the benefit card that best describes the type of expense, and follow the instructions on the benefit card.
Submitting claims to RBC Insurance
By submitting claims to RBC's Group Benefits Portal, you'll be able to submit claims electronically, check their status, monitor your benefit coverage balances, and set up direct deposit for claim payments. To submit claims to RBC's Group Benefits Portal, simply follow the steps described and shown in the GIF image below.
1. Tap the "Submit Claim" button in the top-right corner of the home page of the League app.
2. Tap the benefit card that describes your claim best, such as Drug, Dental, Health & Paramedical Services, or Medical Services & Supplies.
3. Tap the "Submit Claim to RBC" button.
4. Tap "Continue to RBC's Portal" button.
5. You will be brought to RBC's Group Benefits Portal, where you can login with your credentials and submit your claim to RBC directly.
6. Most Dental and Paramedical claims are processed and paid out within 2 business days, while some Drug and Medical Services & Supplies claims require manual adjudication and thus are processed in 1-2 weeks.
If you have any questions or concerns within the RBC Group Benefits Portal, please contact their support line at 1-855-264-2173.