If you're enrolled into your Employer's benefits program, you should be able to submit a claim. There are a couple of reasons why you may not be able to submit a claim:
- You may not be logged into an account associated with your Employer's benefits program. Check to make sure the account you're using is linked to your Employer. You can do this by selecting your profile picture in the top-left corner, selecting My Account/Profile, and then viewing the Groups section. If you do not see this section, it means that you are not registered to an employer group. To fix this, please follow the link in your original League invitation email to attach your account to your employer.
- Your benefits program may not yet be active. If you recently enrolled into your Employer's benefits program, your benefits may not yet be active. Check on any of the coverage cards in your Wallet tab to make sure that you are within your active policy dates.
If you're still having issues, be sure to reach out to our Customer Care team via chat or by emailing firstname.lastname@example.org.