If you receive a credit, it will be reflected on a credit memo or your future invoice. We apply credit amounts toward invoices with an open balance.
Our billing system consolidates similar billing items. This can happen on any “item” you see on your invoice. As an example, if you’re charged Platform Fees for 20 employees, but we owe you a credit of -2 employees, your invoice will show a single line item for Platform Fees with a quantity of 18.